We have more patients who need dental care than we have room in our daily schedule to provide.

 

When a patient does not show up for their appointment or cancels too close to their scheduled time, we are unable to fill this appointment time with another patient who desperately needs dental care. This policy is our attempt to ensure that both you and our other patients receive the dental care that you deserve.

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Broken Appointments: Patients are only allowed ONE broken appointment in a 12-month time. 

• Broken appointments are any time you are scheduled for an appointment and you do not show for that appointment.

• Late cancelations are considered broken appointments. If you need to cancel your appointment, we ask that you please call us at least 24 hours before your appointment time.

• Late arrivals are also considered broken appointments. If you do not arrive by 10 minutes after the start time of your appointment, it will be given to another patient.

 

Appointment Confirmation: You must call to confirm your appointment the business day before. Our practice closes at 5:00pm. It is your responsibility to call. If you do not call to confirm at least 24 hours before the start of your appointment, we will give your appointment away to another patient. This will be considered a broken appointment.

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If for any reason, a patient misses their appointment or cancels late for a second time within a 12-month period, they will not be scheduled another appointment for a minimum of a six-month period after the second broken appointment was made. However, these patients are still welcome to receive their dental care from us.

 

Patients who have broken two appointments with us may come to our clinic as a “walk-in patient.” We always do our best to work our walk-in patients into the schedule as long as it does not interfere with the care of previously scheduled patients; but please understand there is no guarantee that you will receive an appointment as a “walk-in.”